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DELIVERY & RETURNS

Delivery

Delivery costs are calculated on a per item basis. All works sent are insured. We can also arrange collection. Your order will be delivered by Royal Mail signed for post or by an independent courier. We aim to dispatch orders placed within 5 working days of receiving the order. Please note that items ordered together may not be shipped on the same day. If you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour, as all deliveries will require a signature upon receipt. A card will be left to re-arrange delivery if no one is at home to receive your order. If you have not received your delivery within 5 working days from dispatch, please contact us so that we can track your order. Deliveries for orders outside the UK may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser. We do not ship to P.O Box or BFPO addresses. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay. Please allow extra days for deliveries to remote postcodes.

 

Updating Account Information

You can update your online account profile information anytime, just log into ‘My Account’ page. You can update your account name, email address, password, billing and shipping addresses.

 

Returns policy/Faulty Goods

If there is a fault with your product we will normally offer a prompt exchange or refund (at our discretion). When returning products you are advised to use an insured parcel service which requires a signature on delivery as we will not be held responsible for products lost or damaged in transit. Unfortunately we are unable to reimburse you the delivery costs. THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

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